Terms & Conditions

The terms ‘us’, ‘U-Need-Us’, ‘we’ or ‘our’ refer to the content of this website whose details are set out below; the term ‘you’, ‘visitor’ or ‘customer’ refers to the customer, viewer and/or user of this website.

We are not making a legal offer to you to provide the goods/services; we are inviting you to make a legal offer to us to purchase the goods/services.

Our acceptance of your offer to purchase goods/services is subject to their availability.
We will inform you if we are unable to deliver the goods which you have offered to purchase and a full refund will be given.

Every effort has been made to ensure the descriptions and price of goods/services are correct at the time of purchase; we will inform you as soon as possible in the event of an error including but not limited to pricing or description come to our attention. In the event of such an error you will have the option to complete the purchase, subject to the error being corrected or retracting your offer to purchase and receiving a full refund on the individual goods/services.

By using this website you accept to comply with the terms laid out in this document and our website privacy policy (click here).

These terms and conditions relate to any goods/services that you place an offer to purchase.

We reserve the right to update or amend these terms and conditions at any time and your continued use of the website/services following any changes shall be deemed to be you acceptance of such change. It is therefore your responsibility to check the terms and conditions regularly for any changes.

Content

We have used reasonable care and skill in compiling the content of our website but make no warranty, expressed or implied, as to the nature of accuracy of any material on the website and we nor any third parties can accept liability for any particular material on the website or as a result of any use of the reliance placed upon information contained within the website.

Although every effort is made to ensure complete accuracy, some prices or details shown on the website may change from time to time, and it is possible that errors will occur; we will use reasonable actions to rectify any errors as quickly as possible.

We reserve the right at any time to change or discontinue without notice, any aspect or feature of this website; no information shall be construed as advice and information is offered for information purposes only, you use, rely on this websites information at your own risk and we accept no liability for any loss or damage including without limitation, indirect or consequential  loss or damage, or any loss or damage whatsoever arising from the loss of data or profits arising out of, or in connection with the use of this website.

Pricing

Our prices are reviewed periodically. Where we charge separately for packing, carriage, insurance and other relevant charges, the appropriate rates are set out on our deliveries page (click here) or during the checkout or payment processes.

Every effort is made to ensure the prices shown on this website are accurate at the time of placing an order. If an item has been under priced in error, we will contact you and offer the following options:

–          Placement of a new order at the correct price of goods/services;

–          Cancellation of the whole order;

–          Cancellation of your order for the mis-priced goods and reconfirmation of your order for the correctly priced goods.

If you do not choose one of the options within 7 days, your order will be cancelled, or the under-priced items will be removed from your order. Any payment received from you with respect to the cancelled item/s will be credited back to you in the form of a coupon or your original method of payment.

If, within 3 days of accepting your order, we discover some, but not all of the items, are unavailable*, we will contact you and offer you the option of amending your order to substitute the unavailable item(s) with applicable alternative goods. If you do not choose a substitute alternative within 3 working days, and the unavailable items total 30% or less of the number of  items ordered the unavailable item(s) will be removed from your order and we will dispatch the available goods. Any payment received from you with respect to the cancelled item(s) will be credited back to your original method of payment.

*Please note, under no circumstances can back orders for items be accepted.

The price of individual or group goods/services does not include the delivery charge.

Images

Product images are for illustrative purposes ONLY and may differ from that of the actual product.

Description of Goods/services

We have taken every care to describe and show all goods/services as accurately as possible, and with accordance to manufacture’s specification, despite this errors and variations may occur.
We provide you with descriptive information about our goods/services on this website, if there is anything you do not understand or wish to obtain further information please place a product enquiry using the relevant link on the product pages.

We may use new and recycled packaging for sending our orders. We do not provide a gift-wrap service. Depending on the size of the order, the items get delivered in unbranded envelopes or boxes – usually recycled, as we do not want to generate more litter, than necessary.

Visitor/customer material & conduct

Other than personally identifiable information, which is covered under our privacy policy; any material you transmit or post to this website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and selected parties will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text, and other things embodied for any and all commercial and non-commercial purposes.

You are prohibited from posting or transmitting to or from this website any material that is but not limited to threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menace, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or that which may cause annoyance or inconvenience; for which you have not obtained all necessary licences and/or approvals; which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary of the law of or infringe the rights of any third party, in the UK or any other country In the world; or which is technically harmful (including but not limited to computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupt data or other malicious software or harmful data).
You may not misuse this website (including but not limited to hacking). We fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of the terms set out by this site via its ‘Terms and Conditions’, ‘Privacy Policy’ and ‘disclosure’.

Alterations

On occasion you could be viewing an out of date page, we deem it your responsibility to refresh pages of our site and when needed deleting the cache your computer/web browser will hold on our site; this includes but is not limited to product pages, terms, privacy, cart and checkout.

By using our site you a bound to the current version, all previous versions shall be superseded by the current, you shall be responsible for reviewing the then current version each time you visit the website.

Links

This site may include links to and from other sites, by following these links you are agreeing to the respective sites own terms and policies; ‘we’ hold not obligation or further contract once you have left the pages of our site and accept no responsibility or liability for the contents of these sites or their terms.
We hold no control over the content of such sites and disclaim any liability in respect of your use of such sites.

Ordering

Payment

Payment can be made using Barclays EPDQ system, in which you will be taken from our website to complete your payment process via Barclays own secure servers; we are at this point unable to accept liability for your information and you will need to agree to Barclays own terms of service concerning your payment options and financial information.

Delivery

Delivery will be made to the address specified when you complete your order.

Should you wish to change the delivery address after goods have been dispatched from our dispatch centre, we will require you to cover the delivery charges for the redirection (please note re-direction is only available for goods dispatched via courier). The charges will be the same as the original delivery charge. Please be aware that the redirection approval is subject to your order and account status.

Orders should be delivered within 3-5 working days after despatch. Please note a working day is any day other than weekends and Bank or other Public Holidays.

For courier deliveries

Please ensure you provide a delivery address, where someone will be available to receive the delivery between 7am and 8pm, Monday to Saturday. If the couriers are unable to complete a delivery due to nobody being present.

Packaging

We use new and recycled packaging for sending our orders. We do not provide a gift-wrap service. Depending on the size of the order, the items get delivered in unbranded envelopes or boxes – usually recycled, as we do not want to generate more litter, than necessary.

Security

We do not have access to your financial details as your order transactions are completed and handles by Barclays EPDQ.

All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

Returns & Cancellations

You have the right to cancel your contract with us at any time up to 7 days after receipt of your goods, in line with your statutory rights. To cancel your contract you must advise us in writing, by e-mail or by using the Contact Us page of the website.

Should you wish to cancel your contract after the goods have been delivered to you, you will be responsible for returning the goods to us within 14 days, at your own cost, unless the goods are faulty or mis-described. Please follow our ‘Returns Procedure’ (see below).

You will be refunded for the goods within 30 days of us receiving notification in writing of the cancellation.

Returns Procedure

Where necessary, items should be returned in their original packaging and ‘as new’ to the Dispatch Depot:

U-Need-Us
30 Aundel Street
Portsmouth
Hampshire
PO1 1NW

Before returning any items, you must inform us via our contact page (using returns as your subject) and include the reason for the return. Please quote your original order number on all returns and correspondence.

Refund Policy

If you are eligible for a refund, we will refund you back to the method of payment you used when you originally paid for your order. Please note: it is your responsibility to advise us of any changes to your contact details. Refunds can take up to 10 working days to process.

Faulty items

If you receive goods that are faulty or incomplete on arrival, you must notify us within 48 hours of receipt of the item either in writing (by e-mail or by using the Contact Us page on the website).

The goods should be returned to us in line with our Returns Procedure (see above).

We will check products returned as faulty. If the fault is verified, we will replace the item within 5 working days at no additional cost to you and you will be reimbursed for any reasonable carriage costs incurred by the return. If, for any reason we are unable to replace the item (for example, due to discontinuation of a product), you will be offered a choice of a substitute alternative product or a refund for the faulty item.

For items over £20, please contact us via our contact page putting ‘faulty item/s’ as the subject; describe the type and extent of the fault and we will advise you how to proceed.

For heavy, courier delivered items of the value of over £20 with visible fault (s) that we wish returned to us we can, upon request, despatch a replacement item and arrange a courier collection of the damaged item at the same time (*please note this is only available in the circumstance that the recipient will be available at the address to pass the faulty goods to the courier)

In the event the faulty goods are to be returned to us by the recipient, please see our Returns Procedure (see above).  If the goods you have returned are found not to be faulty, you will be notified in writing.  You will receive a refund or an offer of a replacement for the original goods, however we will ask you to cover the delivery charges, and no return delivery charges will be refunded.

Items damaged on arrival

In the unlikely event of you receiving a damaged product, you should notify us in writing (either by e-mail or by using the Contact page on the website) within 48 hours of receipt of the goods. For items to the value of £20 sale price, we request photographic evidence of any visible damage instead of a return.

For items over £20 sale price, please contact us via email or using our contact page putting ‘item/s DOA’ as the subject; describe the type and extent of the damage and we will advise you how to proceed.

For heavy, courier delivered items of the value of over £20 sale price with visible damage that we wish returned to us we can, upon request, despatch a replacement item and arrange a courier collection of the damaged item at the same time (*please note this is only available in the circumstance that the recipient will be available at the address to pass the faulty goods to the courier)

In the event the damaged goods are to be returned to us by the recipient, please see our Returns Procedure (see above). Once we have received the goods at our Despatch Depot, we will examine the goods for the damage. If the damage is verified, we will replace the item within 5 working days at no additional cost to you and you will be reimbursed for any reasonable carriage charge incurred by the return.

If the goods you have returned are found not damaged, you will be notified in writing. You will receive a refund or an offer of a replacement for the original goods, however we will ask you to cover the delivery charges, and no return delivery charges will be refunded.

Wrong item/s delivered

If, by mistake we supply you with an incorrect item, you must notify us within 5 days. The goods should be returned to us in line with our Returns Procedure. Once we have received the incorrect items at our Despatch Depot or received proof of postage, the correct items will be shipped within 3 working days and you will be reimbursed for any reasonable carriage charge incurred by the return.

Item/s not required*

If you wish to return an unwanted item, you must notify us in writing (by e-mail or by using the Contact page on the website) within 5 days of receipt of the item. A refund will be credited back to your original method of payment within 30 days of you notifying us of the cancellation.

The item should be returned to us in line with our returns instructions within 14 days of you notifying us. You will be responsible for returning the goods at your own cost, and they should be returned in their original packaging and ‘as new’.

*This condition does not apply to consumable or personalised items, unless previously agreed in writing with U-Need-Us.

Extra item/s delivered

If, by mistake we supply you with extra items, you must notify us immediately, either in writing (by e-mail or by using the Contact page on the website) The item(s) should be returned to us in line with our Returns Procedure (see above). Once the goods have been returned to the Despatch Depot, you will be reimbursed for any reasonable carriage charge incurred by the return.

If you do not inform us of receipt of extra items and you are found in possession of goods that you have not paid for, you will be charged for the goods in full.

Non-Delivery of Item(s)

Please allow 5 working days from dispatch for the delivery of ordered items. If the items are still not delivered after this time, please contact us via email or the contact page from our website. Please provide us with the original order number as reference.

We will then investigate the non-delivery with the relevant postal service provider and offer you a replacement order to be sent out or a full refund for the undelivered goods.

Collection of information

For further information please also relate to our privacy policy and website disclaimer.

Links

This website may include links to other websites. These links are provided for further information and for your convenience. If you use these links, you are no longer within our site; we do not control are not liable for these sites, their content nor their availability. If you choose to access these sites, you do so entirely at your own risk.
Please take time to read their terms and conditions and policies before using their sites.

Cookies

To find out more please contact us using our contact form

Data protection

We will take all reasonable precautions to keep the details of your order and payment secure. However, unless we are found negligent, we will not be liable for unauthorised access to information supplied by you. For more information please read our privacy policy.

Licence

This website contains material which is owned by or licensed to us or third parties. This material includes but is not limited to, the design, layout, appearance, logo, images/graphics, product descriptions; no part of these may be reproduced, stored or shared/distributed without prior written consent. Unauthorised use may give rise to a claim for but not limited to damages and/or be a criminal offence.

Liability

We will not be liable to you for any loss or damage in circumstances where:

1. There is no breach of a legal duty owed to you by us or by our employees or agents;

2. Such loss or damage is not a reasonably foreseeable result of any such breach;

3. Any increase in loss or damage resulting from breach by you of any item of this contract.

Service Access

While we endeavour to ensure that this website is normally available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period.
Access to this website and its contents may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

Force Majeure

Neither party shall be liable to the other for any loss or damage which may be suffered by the other party due to any cause beyond the first parties’ reasonable control including without limitation any power failure, unlawful access, server disconnection, equipment malfunction, act of God, Severe weather, Rioting, Fire, Death.

Termination

We have the right to terminate your access to any or all of the services at any time, without notice, for any reason, including but not limited to, breach of these terms and conditions. We may also at any time, at our sole discretion discontinue the website/services or any part thereof without prior notice and you agree that we shall not be liable to you or any third party for any termination of your access to the website/services.

Governing law and jurisdiction

These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.

Miscellaneous

You may not assign sub-licence or otherwise transfer any of your rights under these terms and conditions.
If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the individual of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect. Only the parties to these terms and conditions may seek to enforce them under the contracts (Right of Third Parties) act 1999.